Returns & Exchanges

Due to the perishable nature of our hand-crafted cookies, we are unable to accept returns; however, we are committed to ensuring your satisfaction and will replace or refund items that do not meet our quality standards.

Return Process

• 1.
  Contact Customer Support

  Notify us within 24 hours of delivery if there is an issue with your order by calling our support line or emailing your order number and photos of the product.

• 2.
  Quality Assessment

  Our team will review your submission to verify issues related to damage during transit, incorrect items, or quality discrepancies.

• 3.
  Resolution Selection

  Once your claim is validated, you may choose between a fresh replacement shipment sent via expedited delivery or a full refund to your original payment method.

• 4.
  Processing Confirmation

  You will receive an email confirmation once your replacement has shipped or your refund has been processed, which typically takes 3-5 business days to appear on your statement.